FAQs | Easy Thai Transfers

How We Work

Welcome to Easy Thai Transfers 'How We Work' page - your quick guide to a seamless transfer experience. Browse through our commonly asked questions below to learn more about how we make your journey effortless and enjoyable.

How do I book a transfer?

imply visit our booking page or click on a ‘BOOK NOW’ button, input your pick-up and drop-off details, choose your preferred vehicle type, and finalise your reservation. You'll receive a confirmation email once your booking is complete.

What if I do not see my required location on the booking form?

If you cannot find your particular Pick-up or Drop-off location on the selection tool, please click the link to send an enquiry or contact our customer service via email at support@easythaitransfers.com.

What types of vehicles are available?

We offer a range of vehicles to cater to various travel needs. Whether you're traveling solo or with a group, we have compact cars, sedans, and spacious vans available. Visit our 'BOOK NOW' page to view and select from our range of vehicles.

'Meeting Points' – Locating your driver.

You will be met at the airport 'Meeting Point', hotel/condominium reception, or at your specified address. The driver or a representative will use a placard with your name on it where needed, at an airport for example. For hotels, condos, etc, the driver will message you, or contact reception to find you and let you know they are there.

You should always provide us with a contact method, preferably using a messenger service such as LINE, WhatsApp, Messenger, etc, this helps enormously if you cannot find your driver, or if he/she cannot locate you.

Emergency contact number: +66 6 4959 1298

We operate 24 hours a day, every day but it can still be very busy when arriving at the airports at almost any time. There are usually many different agents around and if you cannot spot your name card, usually one of the other agents will help point you in the right direction to meet our driver or representative. You should use messaging services if you cannot find your driver or our representative.

SUVARNABHUMI (BKK) MEETING POINT

DON MUEANG (DMK) MEETING POINT

How do I change my booking details?

Please contact our customer service via email at support@easythaitransfers.com at least 2 days before your scheduled pick-up time. We'll do our best to accommodate your changes.

How much luggage can I bring?

Luggage allowance depends on the vehicle type chosen. Generally, a compact car can accommodate up to 2 standard size suitcases, while larger vehicles can accommodate more.

How many people can travel?

The Vehicle Selection provides our recommended capacity for passengers and baggage for comfort and safety. We do not take responsibility for any expectations for fitting in extra people or baggage. For larger groups, book a larger vehicle or multiple vehicles.

Are your drivers licensed and insured?

Absolutely. All our drivers and vehicles are fully licensed and insured. They undergo rigorous training to ensure that your journey is safe and comfortable.

Do you provide child seats?

Yes, we can provide child seats upon request. Please mention your requirement while making your booking, a 200 THB fee applies for each (for 9 to 18 kg).

Can I cancel my booking?

Yes, you can cancel your booking free of charge up to 24 hours before your scheduled pick-up time, please contact our customer service via email at support@easythaitransfers.com. For cancellations made less than 24 hours before pick-up, a cancellation fee may apply.

Can I change my vehicle type?

Yes, you can change the originally booked vehicle for larger vehicle to accommodate more people and/or luggage. Please contact our customer service via email at support@easythaitransfers.com at least 2 days before your scheduled pick-up time.

It is possible that we may not be able to provide the vehicle type as you booked due to technical or logistical problems, however you can rest assured that an alternative vehicle would be of a higher standard, with no additional fee applied.

How can I contact you?

You can reach us via email at support@easythaitransfers.com. If you have any other questions, don't hesitate to reach out. We're here to make your journey as smooth as possible.

What do I do if my flight is delayed or in an emergency?

Our customer service team is available 24/7. Our customer service team all use mobile communication applications, this is the preferred method of contact when a booking is within the next 48 hours. It is important when booking that you provide us with a contact method such as, LINE, WhatsApp, Messenger or Viber, such that we may also contact you.

Should your flight be delayed or an unplanned event has occurred, call or message us as soon as possible. Instructions and Contact details are provided on your Booking Confirmation. If you have any other questions, don't hesitate to reach out. We're here to make your journey as smooth as possible.